QA
Q: What is the minting address? A: Wallet address →
Q: Can I earn money in the game? A: Yes, you can earn money in the game. Detailed information is available in the "How to Earn in Gatto?" section.
Q: Why isn’t the ad playing? A: Ads may not play if the ad service has run out of ads for your location, age, user ID, or other parameters. The number of available ads and their target audience is determined by the advertising platform, and we cannot influence it. However, using a VPN may help in some cases.
Q: I watched an ad but didn’t receive a reward (x3 coins or growth acceleration). Why? A: Most likely, you closed the ad before the X button appeared, so the view was not counted.
Q: Why won’t the game load? The loading bar reaches the end, but nothing happens. A: Try launching the game with a VPN. There is also a chance that the game is currently unavailable. If neither VPN nor waiting helps, you may have been banned for unfair play.
Q: My pet disappeared after an unsuccessful mint. What should I do? A: Your pet will appear in the warehouse within 10 minutes if minting was unsuccessful. You may have already seen a notification about this at the time of the minting error. If the pet does not appear after this time, contact support: t.me/playtsupport
Q: My pet didn’t appear in the game after minting. What should I do? A: If the transaction is missing from the history, the issue is on Getgems' side. We recommend waiting for it to appear. If the transaction is in Getgems' history, but the pet is still missing, contact support: t.me/playtsupport
Q: Where can I enter a promo code? A: To apply a promo code, go to the "News" section, scroll down, and tap on the banner with the gear icon. Then select "Enter Promo Code" → "Activate".
Q: Where can I find my referral link? A: To find your referral link, go to the "News" section and open the "Bonuses" tab.
Q: I don’t have a “Top up $GTON” button. A: In the TMA version of the game on mobile devices, this feature is unavailable. You can top up $GTON using the button in:
Telegram client on PC
Telegram in a browser
On the website: gatto.pw
Q: When topping up $GTON, it says I need an additional 0.55 TON. Why? A: This is a blockchain requirement—the minimum amount needed to complete the transaction. However, this amount is not fully deducted; most of it is refunded to your wallet.
Q: How can I join the WL? A: You need to own 15 or more legendary pets in the game.
Q: My game is lagging. What should I do? A: If you're experiencing lag, first check your internet speed. A weak connection can cause delays in the game and competitions. You can try the following:
Turn VPN on or off
Lower the game’s quality settings
Q: I start competitions later than others. What’s the issue? A: If your Gattomon starts later than others, try the following:
Open time settings on your device and manually adjust the time a few minutes forward or backward.
Then, re-enable "Set automatically" to synchronize time with the server. If the issue persists, contact support: t.me/playtsupport
Q: Where can I turn music and sounds on/off? A: To adjust music and sound settings, go to the "News" section, scroll down, tap on the gear icon banner, and change the sound settings.
Q: Why isn’t support responding? A: Support operates from Monday to Friday, 10:00 AM – 7:00 PM (Moscow Time). You will receive the first response within 24 hours, after which your request will be processed in the order it was received. Support will reply as soon as your request is processed.
Q: What should I do if I get banned? A: If you violated the rules, account unblocking is not possible. If you believe you did not break any rules, you can contact support for a re-evaluation. If the re-evaluation confirms that the ban was a mistake, your account will be unbanned.
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